FAQ

Like all special things, candles require care. Following these instructions will allow you to make the most of your candle experience!

Candle care instructions:

  • Always trim the wick to 4mm before lighting (the golden rule!). No candle wick trimmer? No problem. A nail clipper should also do the trick!
  • Allow the wax to melt to the edges of the jar before lighting out the candles. This prevents tunnelling and will also allow you to maximise the scent!
  • Never leave a candle burning unattended or near drafts and anything flammable.
  • Stop burning your candle when 10mm of the wax remains.
    5. Light out your candle using a snuffer

Candle tunnelling happens when a candle burns down its center, leaving a ring of solid wax around the outer edges. This happens when the candle doesn't have enough time to fully melt to the sides, typically around 2 hours. The remaining wax prevents the candle from achieving its maximum burn time, and the wick becomes harder to light, eventually getting overwhelmed by the melting wax.
Fortunately, there are several measures you can take to promote an even and efficient burn, minimising leftover wax. One effective approach involves using aluminum foil:

  • Start by lighting your candle. Then, create a hole in a piece of aluminum foil and position it over the top of the candle. This helps it to retain the heat and allows it to melt the hard wax rim along the sides. 
  • While keeping a close eye on the candle, let it sit for 1-2 hours. Check on it every half hour, and eventually, you'll achieve an even melted wax pool. Take caution when removing the foil as it will be hot!
  • If there's excessive liquid wax that has now submerged the wick, use a tissue paper to absorb the extra wax (when the candle is unlit) and level out the wax surface.

Sustainability is at the core of what we do! Our candles use 100% natural soy wax (yay, no paraffin!), lead free cotton wicks and non-toxic fragrances which are phthalate and paraben free. Our packaging boxes and thank you cards are all plastic free, recyclable and biodegradable. The packing peanuts we use are plant-based, biodegradable and made of organic starch (they decompose in water within minutes!). On top of that, we donate 5% of profits to provide solar lights to developing countries. This is to help replace the use of kerosene lamps which are more harmful to the environment than carbon dioxide (you can read more about it here ).

Our candles are made without the commonly used harmful phthalates and other ingredients typically considered risky for pets and people. We work closely with reputable UK fragrance manufacturers to carefully select fragrances that minimize potential harm.

If you have questions about a specific ingredient, feel free to reach out to us here, and we can provide more information.

Feel free to message us here to discuss custom orders — we’d be happy to help.
For wholesale, we’re currently running a special promotion on Faire, where our minimum order value has been reduced from £100 to just £50 for a limited time.

Exclusive Faire benefits for new customers:

  • 60-day payment terms
  • 50% off your first order (up to £150)
  • 1 year of free shipping with Wick Guru

Sign up here to unlock these perks.

In the event that an order is shipped with a missing or incorrect address, the customer will be responsible for the shipping fee + return fee. This fee covers the expenses incurred by our shipping partner for handling the returned package. If you decide that you no longer want the order, we can issue a store credit for the total amount, excluding the original shipping fee. It is important to note that, as a small business, we are unable to absorb these costs. We greatly appreciate your understanding in this matter.

If your order has not yet been shipped and you notice an issue with the address, please send us immediately a message here, and we will do our best to fix the situation before the order is dispatched!

For UK orders, we usually ship via 2nd class delivery, which means your package should arrive within 2–3 business days. If you need your order sooner, you can choose a faster option like next-day delivery at checkout.

For international orders, here’s what to expect:

  • Europe, US, and Canada: 14–18 business days
  • Rest of the world: 21–25 business days

We dispatch orders Monday to Friday only — there’s no dispatch on weekends or UK Bank/Public Holidays.

Want more info? Visit our Shipping & Returns page for full details.

You can read about our return policy here

We'd be happy to help you - just send us a message here and will aim to respond within 48 hours.